The results of this research indicate that the addition of one facility line causes the service time required for SPBU Sempu Jurong for two-wheeled vehicle refueling services to be faster.
In this study, the method used is the Multi Channel-Single Phase queuing model.
This study aims to increase the level of service by knowing the number of service facilities and service time at optimal level at SPBU Sempu Jurong. The queue that occurs is due to the unbalance between the number of service facilities and the number of two-wheeled vehicle customers. SPBU Sempu Jurong provides 4 service facilities and two of them are service facilities for two-wheeled vehichles which have the most dominant queues compared to the entire queue of the existing system.
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